Last Updated: 08/17/2026
At Savvy Aftercare, we want you to have a clear understanding of our policies before placing your order. Please review the following information regarding returns, cancellations, shipping, and order issues.
1. All Sales Are Final
All sales are final. We do not accept returns or exchanges.
Due to the intimate nature of compression garments and post-surgical recovery products, products cannot be returned or exchanged due to change of mind, incorrect size selection, personal preference, or any other reason unrelated to an incorrect, damaged, defective, or lost shipment.
Please carefully review the product description, sizing information, and other product details before placing your order.
If you are unsure which product or size is appropriate for your recovery, we recommend consulting your surgeon or healthcare provider before purchasing.
2. Order Cancellations
Orders may be cancelled only while the order has not yet been shipped.
Once an order has been processed for shipment or shipped, it cannot be cancelled and the sale is final, except in cases covered under our Damaged, Incorrect, or Lost Shipments policy below.
Approved cancellation refunds will be processed within 24 hours. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.
3. Damaged, Incorrect, or Lost Shipments
If you receive a damaged, defective, or incorrect item, please contact us by email or live chat within 48 hours of receiving your order.
For damaged items, please provide:
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Your order number
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A description of the issue
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Clear photos of the product
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Clear photos of the packaging, when applicable
If your order has not arrived, please contact us within 48 hours of the estimated delivery date so we can investigate the shipment.
Once the claim has been reviewed and validated, we may provide a replacement or refund, as applicable.
You do not need to contact USPS. We will handle any necessary claim with the shipping carrier on your behalf.
4. Shipping
We currently ship to all U.S. states.
Shipping is free for all customers. Savvy Aftercare covers the shipping cost.
Orders are shipped using USPS.
Order Processing Time
Orders are processed within 3 business days.
Please note that the processing time is separate from the carrier’s shipping time. The carrier’s estimated delivery time begins after your order has been processed and shipped.
Delivery times may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside of our control.
5. Shipping Claims
Shipments may be covered by the insurance or protection provided by the selected USPS service.
If a shipment is lost, damaged, or otherwise affected during transit, please contact us within the applicable 48-hour reporting period described above.
We will investigate the issue and, when applicable, manage the claim directly with USPS.
Customers are not responsible for filing the carrier claim themselves.
6. Product Fit and Customer Responsibility
Compression garments and post-surgical products are designed to provide a close and supportive fit.
Customers are responsible for:
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Reviewing product measurements and sizing information before purchasing.
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Selecting the appropriate size.
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Reviewing product descriptions and specifications.
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Following product care instructions.
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Following recommendations provided by their surgeon or healthcare provider.
Because all sales are final, we do not accept returns or exchanges due to incorrect size selection or personal preference.
If you have questions about a product before purchasing, our customer support team is available 24/7 through live chat and customer support channels.
7. Medical Considerations
Savvy Aftercare offers compression garments and post-surgical recovery products intended to support comfort and recovery.
Our customer support team can provide information about product features and specifications, but we do not provide medical advice or determine which products are medically appropriate for your individual procedure or recovery.
Always follow the instructions and recommendations provided by your surgeon or healthcare provider regarding:
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Product type
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Compression level
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Proper sizing
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Timing of use
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Duration of wear
If you have medical questions about which product you should use, please consult your surgeon or healthcare provider.
8. Customer Support
Our customer support is available 24 hours a day, 7 days a week.
You can contact us through the live chat available on our website or through the customer support contact information provided on the site.
Our customer support team can assist with:
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Order questions
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Product information
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Shipping questions
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Order cancellations
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Damaged or incorrect item reports
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Other general store-related questions
9. Contact Us
If you have questions about this policy or your order, please contact our customer support team through the live chat on our website or:
Savvy Aftercare
Email: support@savvyaftercare.com
Phone: [Insert Phone Number]
Website: https://savvyaftercare.com
Thank you for choosing Savvy Aftercare. We are committed to providing quality post-surgical recovery products and a safe, convenient shopping experience.
